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CT&L Privacy Pledge

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Straight Talk.

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CT&L is committed to protecting your privacy. That's because we base our business on the trust you place in us. The information we collect is gathered to ensure a smooth and long term relationship. You can help us ensure your privacy by not sharing your ClientConnect user names or passwords with anyone. See below for detailed information about how we protect your account information. If you have any concerns, comments or complaints, be sure to let us know.

How much information must you share?
The amount of information we collect depends on your level of interaction with CT&L. We collect only the information needed to ensure a smooth and long term relationship. See below to find out what information is required for what task.

Browse online

  • IP address - We use IP addresses to measure our site traffic and to help provide a relevant browsing experience. Your IP address is not linked to any client information.
  • Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.
  • Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.
  • Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant browsing experience.

ClientConnect Accounts
User name, password, e-mail address, secret question and answer to a secret question.

E-mail a CT&L link to a friend/colleague
E-mail address of your friend/colleague and your e-mail address.

Is your information used for any other purpose?
We require only the information that is needed to completely process any transaction or for contacting you about your transactions. It is used exclusively for that purpose. If you become a CT&L client, your account information may be analyzed as part of our standard business practices.

Also, as a CT&L client, you may choose to take advantage of our LeaseSync or OrderStat online tools. Any information provided to us via these tools may be analyzed and acted upon as part of our standard business practices.

Will your information be given to any other party?
Your information is not shared with any other party except as needed to evaluate credit decisions.

Do you purchase information about your customers from other companies?
Yes, we occasionally purchase third party information about companies that are our clients. We do not purchase any personal customer information. The company information we purchase includes size of company, number of employees, pertinent decision making contacts and annual sales. This is used for customizing our products and for supplementing our internal sales information.

What about E-Mail?
When you interact online with CT&L, we will contact you by E-Mail to relate any correspondence.

Customer satisfaction:
CT&L is committed to providing all clients with a first-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time we may contact you by phone or e-mail and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.

How do we protect your information?
We employ powerful session-based or user/password technology in all areas where sensitive account information is disclosed. Your account information and contract details are kept behind our firewall on our servers. To be sure you have the most protection available, be sure to download the latest version of today's most popular browsers, Microsoft Internet Explorer and Netscape.

Who can see your account information?
Only authorized personnel at CT&L are permitted to see your password. Only authorized sales, customer service and accounting personnel are permitted access to your account information. Employees who violate our privacy pledge will be subject to our normal disciplinary process. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy pledge and to allow us to audit them for compliance.

What if you change how you use my information?
If we change how we use your information, we will notify you by prominently posting notice of the change to this site.

What about cookies?
We use cookies as a way to give you better service. They personalize your browsing experience and they help identify you. You will need to set your browser to accept cookies if you wish to interact with our LeaseSync tools.

How do you give us feedback?
Simply click here to send us feedback via E-Mail. Please note that feedback given in this manner becomes the property of CT&L and may be analyzed and acted upon as part of our standard business practices.

How do I contact CT&L?
Click here to contact us.

Last Updated: September 16, 2004

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